As receptionist, Gemma is usually the first person our clients have contact with when they walk in or call our Ballarat office.

Gemma understands how important it is to take the time to listen to our clients and get the best understanding of their circumstances and needs. This allows Gemma to direct all inquiries to the most suitable staff member for the best possible outcome and quality service.

Being responsible of our safe custody system for our client documents, Gemma takes pride in paying attention to detail and ensuring all documents are handled with care and appropriate security measures are followed to protect sensitive and personal information.